Refund and Returns Policy
Dear valued customers,
Thank you for choosing our website as your source for digital files. We appreciate your trust and support in our products.
We want to inform you that all sales made on our website are final and non-refundable. Once a digital file is purchased and downloaded, it cannot be returned or refunded. This policy is in place to protect the integrity of our content and ensure fairness to all our customers.
We understand that you may have questions or concerns about our products before making a purchase. We encourage you to reach out to our customer support team, who will be more than happy to assist you and provide any necessary information to help you make an informed decision.
Please note that we strive to offer high-quality digital files and provide accurate descriptions to give you a clear understanding of what you are purchasing. We recommend reviewing the product details, specifications, and any accompanying information before making a purchase.
We appreciate your understanding and cooperation regarding our no-return and no-refund policy. If you have any further inquiries or require assistance, please do not hesitate to contact us.
This is a digital product, no physical items will be shipped.
After the payment has been processed, you will receive a link. If you delete an email, don’t worry, access your files via the purchase page. I do not accept returns, exchanges or cancellations. But please contact me if you have a problem with your order.
Formats that will be included in a ZIP File upon purchase
- Deco, Brother, Baby Lock: PES
- Janome, Elna, Kenmore: JEF (sometimes limited size)
- Compucon, Singer: XXX (sometimes limited size)
- Tajima: DST
Thank you for your continued support.
Best regards, [AT Embroidery Digitizing]